Terms and Conditions

Terms and Conditions


  • The customer is responsible for organizing and paying for parking space for our vehicles, unless agreed otherwise (fee may apply).
  • All parking fines must be reimbursed by the customer to the move coordinator upon completion of the job.
  • London House Removals Ltd reserve the right to collect additional charges for items and/or due to circumstances not declared during the booking process.
  • After the loading and before our departure, the customer is responsible for inspecting the property to make sure that all the intended goods have been collected.
  • We will provide (subject to customer choice): Limited Liability Goods in Transit insurance cover of up to £40 per item, or Standard (full) Liability Goods in Transit insurance cover up to £25,000, or £50,000 (subject to admin fee), both are subject to excess charge of £150 per claim. However all customer-packed goods will not be covered by the insurance, with exception of accident to the means of conveyance.
  • Any loss or damage of the goods must be reported in writing within five working days after completion of the removal job. Failure to do so will invalidate the claim.
  • The following items are excluded from our service unless agreed otherwise in writing prior to the removal day: living creatures, refrigerated or frozen food or drink, furs, jewellery, trinkets, watches, precious metals and precious stones, fine art objects, deeds, bonds, bills of exchange, promissory notes, money or securities for money, stamps of all kinds, manuscripts and other documents.
  • London House Removals Ltd cannot accept responsibility for any accidental damage or loss caused by our movers if the customer has unpaid balance owed to us.


For full Terms and Conditions, please, click here!

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